4 Replies Latest reply on Jul 26, 2014 8:34 AM by conners

    One EMail per Request Type?


      New WHD user here.  Am I reading the documentation correctly for inbound e-mail setup?  It appears that I will need a different eMail account for each request type we setup in order to generate tickets in the correct tech queue.  Or is there a way with action rules to reassign the ticket to a different request type based on eMail content.  Appears to be a lot of maintenance on the Exchange server side if I need 10-12 e-mail accounts to support all of the request types we are planning to use.