3 Replies Latest reply on Jun 23, 2014 7:11 AM by kjette

    Allow all users to update any ticket?

    favdes

      Hello,

       

      I was wondering if someone could help me. I have WHD running but I would like a user to be able to update a ticket by responding from any e-mail address.

       

      Currently, if I set-up a ticket to user1@domain.com and they, for example, forward their message to user2@domain.com and that user replies - WHD sends a message back saying user not recognised.

       

      I would like users to be able to reply to a ticket from any e-mail address. Is this possible?


      Kind regards

       


      James