0 Replies Latest reply on Jun 20, 2014 11:04 AM by nkruschke

    Keyboard Shortcuts for Support role

    nkruschke

      Hello all,

       

      I operate in a support and service role. Our finance department assists employees during expense report creation, invoice submission, and product purchases. It would be helpful to have a list of keyboard shortcuts for use while remoted over. The two functions I am looking for: muting my control of enduser’s mouse and disconnecting from their device.

       

      I realize this is not a very technical question but any advice is appreciated. During my search, I was able to find a keyboard shortcut for disconnecting from the endusers device using ctrl-D. Using this method results in the enduser's ctrl button remaining stuck until they press it again (this has greatly confused some endusers).

       

      I have resorted to posting on this forum after a long failed attempt at finding this information myself!

       

      Is there an existing list of keyboard shortcuts?

      Is there a fix in progress for the ctrl stick?

      Should I place a feature request?

      Does my question even belong here??

       

      We are using DameWare MRC, Version 6.9.0.4

       

       

      Thanks much!!

      Nick