We are looking to change and tidy up our request types. But what would happen to the existing tickets if I delete a request type? Will they disappear?
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Nope, they will just have a blank request type. The next time you go into the ticket, it won't let you save the ticket until you select a new request type. -
You could uncheck visible to clients and make it "archived". Techs will still see it and its there for archive reasons but not for new end user tickets.
