When running the upgrade installer did you check a few things before running the installer.
1.Make sure UAC is turned off
2.Make Sure that firewall is also off.
3.Please make sure you are installing with a local admin.
4.You will also need to run the installer as admin by right clicking and run as admin.
Let me know if that helps.
Loop 1 Systems
1. I think so, UAC?
2. Yes, no firewall.
3. Logged on to the server as admin
4. Logged on as admin.
Others have said that the initial would last 20-30 seconds but the secondary process may take a few minutes to start given the server situation.
How long does the configuration wizard take and does it produce errors?
That's the thing, I am not getting any errors. It just finishes and nothing happens. I am going to try it again and this time just wait for a while to see if the system is just taking its time to working out.
I would consider submitting a ticket and having a rep help you via a GoToMeeting. I had all sorts of trouble when I went from 10.6 to 10.7 and ended up calling support.
Not a bad idea but it never hurts to try the basics first before they ask. The only other questions I would ask is what OS, Hardware, and version of SQL are you running?
I have a ticket open with them right now and have been working with them on the issue. The backup took a bit to get done due to server admin issues (not Solarwinds). Just thought I would put out a word to see if anyone else had same problems and a resolution.
I tried the install package again, then waited for 20 minutes for the Configuration Wizard to pop up. No joy! I am going to try to manual run the configuration wizard once I figure the credentials for my polling servers I have active.
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So, I was working with Solarwinds Tech Support this morning. We looked around the Core SW Server at some logs and tested a few things. He is advising me to download software again in the event of a corruption during transfer. Tech Support has been really good and patient with me on this one. Shout out to them!!!
It never hurts to have a fresh download of the software. It is not the only time that has fixed a basic corrupted file issue. Let me know if you need additional help.
Well, this upgrade has not gone well.
As Local Server Admin:
I have backed up my database.
I have downloaded the software and initiated the upgrade. The package installer goes for about 7 seconds then quits with no error message.
Opened a ticket with Tech Support.
Deleted the package and rebooted server.
Downloaded the Software package and initiated the upgrade with Tech Support on a GoTo meeting session. The package installer goes for about 7 seconds then quits with no error message.
Ran a Diagnostic Process
Diagnostics show that there are some Permissions being denied on the Installer Directory. Ensure directories and child folder system are given the correct permissions.
Still no luck. It was recommended that a Software re-install be done on the system.
The C:\ has less than 20Gb of space
RAM on the Server 16GB
I have ~2200 nodes and 12,000 interfaces/Volumes/Tables managed
I am looking at splitting my server into three different servers. An East Coast, Central, and West Coast to reduce the load of each server, improve reporting, and system operation.
When I've run into issues like this, host intrusion prevention software was my obstacle. In my environments, we have to coordinate disabling this or else installations act as you have described--completely very quickly but not really installing. HIPS logs on the server showed what was happening. HIPS console elsewhere may have had the info as well, but nobody hovers over it looking to see what is being blocked at any moment.
Did you ever manage to install successfully?
Yeah, I had looked at that as well but there was not HIPS on the servers. I have tech support looking at the Diagnostic file.