1 Reply Latest reply on Jun 6, 2014 9:55 AM by olha.zelena

    How do I setup a single On Call calendar that specified groups can use.


      I am looking for a way to setup Alert Central to use a single On Call Calendar regardless of the group that the alert was routed to. I have multiple groups setup that send the alerts to the correct region of our company to notify the person in that region and then others that need to know. But we do not have enough IT staff to have a separate On Call rotation at each region or group. So I am trying to setup a single On Call rotation that uses the techs in all regions during On Call hours. What is the best way to set this up.