Please help to resolve this.
What version did you move from --> to? Just a thought is to log in as the default admin tech and rerun the ldap sync on your domain and see if rebuilds the user sequence.
Techs that were existing in the Frontbase at the time of migration are able to login. Newly created Techs are unable to login and getting the above error mentioned.
Newly created users without LDAP account are also able to login.
Below are the version details
Web Help Desk Version
12.0.1 - Build #220.127.116.11 Java Version 1.6.0_26 x86 (Sun Microsystems Inc.) Java Home C:\Program Files\WebHelpDesk\bin\jre Classpath ../../../../wrapper/lib/wrapper.jar
Endorsed Jars C:\Program Files\WebHelpDesk\conf\endorsed\whd-endorsed.jar Temp Dir ../../../../tomcat/temp Foundation Overrides Jar Installed successfully.
com.webobjects.foundation._NSStringUtilities class was loaded from
Operating System Windows 7 6.1 (user 'SYSTEM') Graphics Environment sun.awt.Win32GraphicsEnvironment (headless) JVM Memory
91.23 MB used / 494.94 MB total (18%) Preferred Browser Locale(s)
en_US, en Daemon Mode
Any update / help on this ?
You may want to raise an official case with support. As long as the tech has a corresponding LDAP account they should be able to log in.