3 Replies Latest reply on May 29, 2014 5:54 AM by tspwayne

    Rebooting Virtual Services

    tspwayne

      Needing to reboot the WHD but not sure how to, tried getting into the console but it will not go past the log in screen so need to restart services on the virtual machine. I have no idea any of the settings though or even where to look for them

        • Re: Rebooting Virtual Services
          typhoon87

          If you are on a windows box you can click start --> All Programs --> Web Helpdesk --> Stop WebHelpdesk (may need to right click, run as admin) wait for the cmd window to disappear. --> then Start WebHelpdesk. Or if there is nothing else on the box just reboot it.

           

          I am not sure about other OS's.

            • Re: Rebooting Virtual Services
              tspwayne

              I am using Virtual set up, so have SSH onto the machine and stopped service and tried to restart now I get out of space, and will not start up. Have no idea where the database backups are as I have a feeling that it is these which are causing the issue with lack of space

            • Re: Rebooting Virtual Services
              tspwayne

              Sorted it with help of Support. The virtual appliance was clogged up with backups had to SSH onto the Linux machine and stop / start service but also delete some back ups as database had no space free.