8 Replies Latest reply on Aug 1, 2014 5:14 PM by shalinz

    Why do I have to open a ticket every single time I update this product?

    craig.forrest

      WHY?

      We use about six of Solarwinds products in Orion.  Sure when I open a ticket the guys are helpful and its resolved quickly.  But dammit we paid about $70K for this with enough licenses for our enterprise.

      I installed the NPM 10.7 tonight and sure enough it broke something.  In this case Netflow.  Now Ive got four or five more updates to run until we're fully patched up and I guarantee something else will bomb out during the install and I'll have to open another ticket.

      I am sick of this ****!  We're paying you too much for you to be half-assing this!