1 Reply Latest reply on May 23, 2014 11:33 AM by patricks

    Is it possible to make clients have the ability to view other client's tickets in their history tab?

    independenz

      Is there a way that clients can see tickets in their history of all other clients that have submitted tickets in their department? For example: A customer service agent submits a ticket, then another customer service agent wants to put in another ticket that is near or exactly the same as the previous agents ticket. Instead of submitting it, the 2nd agent could look into history and view open tickets within their department. Is there a way to do this? Thanks in advance!