2 Replies Latest reply on May 28, 2014 7:17 AM by awhiting@a-p.com

    Can anyone help setting an on-call schedule that spans over night

    pcronin

      I am having issues setting a schedule for one person Mon-Thurs, 6pm to 9am each day. Ironically I was able to do this a couple weeks ago and now I can't. The ending time will not let me input 9am. I have also switched to one-time assignment and it also will not let me span over night. Please help

       

      2014-05-22_9-53-37.png

        • Re: Can anyone help setting an on-call schedule that spans over night
          olha.zelena

          This is a known defect. Right, you could do it before but with the latest versions it has become impossible.

          There's a following workaround, but you'll have to create two assignments instead of one.

           

          As far as I understand, you need to schedule the next assignment
          Mon: 6pm - 9 am (Tue)

          Tue: 6pm - 9 am (Wed)

          Wed: 6pm - 9 am (Thur)

          Thur: 6pm - 9 am (Fr)

           

          If yes, then you'll have to create two assignments to cover it:

          1) Mon, Tue, Wed, Thur: from 6pm till 11.59pm

          6pm1159pm.png

          2) Tue, Wed, Thur, Fri: from 12am till 9am

           

          12am9am.png

           

          This is what you'll get as a result

          FullyScheduled.png

          • Re: Can anyone help setting an on-call schedule that spans over night
            awhiting@a-p.com

            I was just actually able to do this on version 1.1.6.693. I had to go to the web site using the ipaddress and then it would let me create the entry overnight. It would not let me create the entry when I went to the DNS name that was setup. When I went to edit it though I could not save it. So if I needed to amke a change I had to delete the entry and recreate it.