3 Replies Latest reply on May 29, 2014 12:19 PM by dbladorn

    Action failed (Last Error Message: )

    vardo45

      In FTP Voyager I create a site profile under “Tool – Scheduler Site Profiles”. I’m able to connect to this profile and manually upload and manage documents. I created a Task in Scheduler to sync the remote folder using the profile I create. When executed I get the following error “Execution failed (Last Error Message: )”.

       

      Why am I getting the error in Scheduler when I don’t making a direct connection?

       

      Snippet from log:

       

      [03] Wed 21May14 12:02:57 - Server supports resume.

      [05] Wed 21May14 12:02:57 - OPTS UTF8 ON

      [06] Wed 21May14 12:02:57 - 200 OPTS UTF8 command successful - UTF8 encoding now ON.

      [05] Wed 21May14 12:02:57 - PWD

      [06] Wed 21May14 12:02:57 - 257 "/" is current directory.

      [13] Wed 21May14 12:02:57 - (Action: "C:\pdcloud01 hold\Trade Show\CSV File\Idatix" to "/") - Synchronizing remote folder "/" with local folder "C:\pdcloud01 hold\Trade Show\CSV File\Idatix"

      [05] Wed 21May14 12:02:57 - CWD /

      [06] Wed 21May14 12:02:57 - 250 CWD command successful.

      [05] Wed 21May14 12:02:57 - PORT 47,23,21,53,245,30

      [06] Wed 21May14 12:02:57 - 200 PORT command successful.

      [05] Wed 21May14 12:02:57 - LIST

      [06] Wed 21May14 12:02:57 - 150 Opening ASCII mode data connection.

      [06] Wed 21May14 12:03:19 - 550

      [13] Wed 21May14 12:03:19 - (Action: "C:\pdcloud01 hold\Trade Show\CSV File\Idatix" to "/") - Action failed (Last Error Message: ).

      [12] Wed 21May14 12:03:19 - (Task: fd test) - Execution failed (Last Error Message: ).

      [12] Wed 21May14 12:03:19 - (Task: fd test) - Next scheduled execution on Wednesday, May 21, 2014 12:12:56

      [05] Wed 21May14 12:03:19 - QUIT

      [06] Wed 21May14 12:03:19 - 221 Goodbye

        • Re: Action failed (Last Error Message: )
          dbladorn

          Have you tried using PASV mode instead of PORT?  The "550" response is questionable, I'm not why you received that w/o an error message.

            • Re: Action failed (Last Error Message: )
              vardo45

              Yes I have tried PASV and get a different error 425 Can't open data connection. Is this associated to my local PC or the server I'm trying to access?

               

              [06] Thu 29May14 12:58:59 - 227 Entering Passive Mode (10,202,38,61,224,99)

              [03] Thu 29May14 12:58:59 - Private IP address returned by the server in response to PASV command.

              [03] Thu 29May14 12:58:59 - Converting private IP address 10.202.38.61 to public IP address 54.235.120.130.

              [03] Thu 29May14 12:58:59 - Opening passive mode data connection to 54.235.120.130, port 57443.

              [03] Thu 29May14 12:59:20 - Data connection failed using Passive Mode (PASV), automatically retrying using Active Mode (PORT).

              [05] Thu 29May14 12:59:20 - PORT 47,23,21,53,204,67

              [06] Thu 29May14 12:59:20 - 200 Port command successful

              [05] Thu 29May14 12:59:20 - MLSD

              [06] Thu 29May14 12:59:20 - 150 Opening data channel for directory list.

              [06] Thu 29May14 12:59:30 - 425 Can't open data connection.

              [13] Thu 29May14 12:59:30 - (Action: "C:\Upload" to "/") - Action failed (Last Error Message: ).

              [12] Thu 29May14 12:59:30 - (Task: fd 33) - Execution failed (Last Error Message: ).

              [12] Thu 29May14 12:59:30 - (Task: fd 33) - Next scheduled execution on Thursday, May 29, 2014 13:08:14

              [05] Thu 29May14 12:59:33 - QUIT

              [06] Thu 29May14 12:59:33 - 221 Goodbye

                • Re: Action failed (Last Error Message: )
                  dbladorn

                  PASV mode requires the server's router/firewall to allow certain ports through.  If they don't then that might explain why you receive the:

                  425 Can't open data connection.

                   

                  PORT looks like it establishes the data connection, but the error that's returned after the LIST command is weird.  The RFC (/Net/dxcern/userd/timbl/hypertext/WWW/Protocols/rfc959.txt) states:

                  550 Requested action not taken.

                    File unavailable (e.g., file not found, no access).

                  My hunch is that is a permissions issue (i.e., your user doesn't have access to that folder).  Can you verify that the user you use in Scheduler is the same as the one in FTP Voyager, since you're manual tests confirmed that when using FTP Voyager everything works?  Another test is to perform the synchronize action using FTP Voyager (instead of scheduler) just to compare results.