I am unable to access admin functions on the Web Help Desk v 10.1.7.1 Lite on FrontBase. Running on XP SP3 on a HyperV VM. I recently took it back from a less than capable hands of an employee who is no longer with us. There were no issues during the first two years it was operational. I do not know how long this has been an issue - I turned it over about 14 months ago.
The issue appears to be license related. When I click on "Setup" while logged in as the admin user (who is also a tech) I am unable to get past the "License Settings" page - see attached. I am unable to click on any navigation links on the left. I am unable to change or remove the support key. Clicking "Save" just refreshes and leaves me on this page.
I can access tickets and other user functions.
I thought there might be a separate admin account and he set the password to something but when I look at the TECH table data there are only the three users who are also techs. I looked through the other tables and I did not see anything that looked like a separate admin account.
Thanks in advance.