1 Reply Latest reply on Sep 23, 2015 2:45 PM by timmeers

    Reporting on Status Time

    bdavis@mecu.org

      How can I provide a report that shows time spent in each status?  We have a status created that is "waiting on business user" and want to use this in discussions with our customers.  Using a ticket report it groups all the time into the current status so my "closed" tickets look like they've always been closed.