5 Replies Latest reply on May 27, 2014 11:14 AM by Lawrence Garvin

    Java update 55 failing

    dkunkle84

      I deployed the latest Java Update (55) to a test group of users.  Almost all of them are failing with the following error code.  0x80070643 (Fatal error during installation)  I see this in the update events tab of the update.  Are there any more logs I can look at to troubleshoot this issue?

        • Re: Java update 55 failing
          dkunkle84

          I just pushed Adobe Reader as well and it's failing with the same error code in PatchManagement...

          • Re: Java update 55 failing
            dkunkle84

            After doing some digging and not really getting anywhere, I randomly tried turning off our McAfee Antivirus, and magically the install worked fine.  Does anyone have any experience setting up exclusions for these installs.  I did push out Java Update 51, and adobe reader 11.06 with no issue, now that I'm trying these updates I'm convinced it's McAfee.

              • Re: Java update 55 failing
                Lawrence Garvin
                Does anyone have any experience setting up exclusions for these installs.


                Generally speaking, your AV/AM software should be configured to exclude the %windir%\SoftwareDistribution\Download folder and all subfolders/files. At a minimum (if possible), you should disable Scan-On-Create for that folder tree.

                This file is only written by the WUAgent, and only with verified files obtained from AU/WU/MU/WSUS, so there's no practical need to engage these files with AV/AM software on create, but it's not a bad idea to include the folder in a daily/weekly filesystem scan.


                In many cases what's happening is that the installer is creating a temporary subfolder in ~\Download and that folder creation (and subsequent file writes) are triggering the AV/AM software to do a Scan-On-Create task and locking the files while the installer is trying to execute.