Is there a way to require a supervisor to approve a ticket closure? Sometimes we have a ticket related to a purchase that needs to be invoiced, but the tech will close the ticket when their part is completed. I would like it to require a supervisor to approve it, or be alerted when this this happens if certain custom fields are present, so I can make sure to create the invoice.
You can set these options in Setup > Processes > Action Rules. Play around in there and see if you can make something that fits your need.