1 Reply Latest reply on May 12, 2014 8:54 AM by patricks

    Supervisor approve ticket closure?

    mallocarray

      Is there a way to require a supervisor to approve a ticket closure?  Sometimes we have a ticket related to a purchase that needs to be invoiced, but the tech will close the ticket when their part is completed. I would like it to require a supervisor to approve it, or be alerted when this this happens if certain custom fields are present, so I can make sure to create the invoice.