2 Replies Latest reply on May 20, 2014 11:34 AM by robtyler

    create ticket by mail to WHD, assign tech by tag in subject


      I know about the possibility to reassign a ticket by mail subject.

      Is it also possible with new tickets?

      Best case: be able to use the initials of the tech's name, e.g. "assign:jd" for John Doe.