1 Reply Latest reply on May 6, 2014 10:39 AM by michalB

    Cannot Delete UDT White List

    neoisamu

      I've tried creating a white list within UDT and initially received an error when I submitted the list and is quoted below. After submitting, I see that three entries were created. Two called "Whitelist" and another one which is a duplicate to the one I submitted, "Initial Import - 05MAY2014". So, I tried deleting them and not only can I not delete the duplicate but I cannot even delete the original. Even the other two items "Whitelist" cannot be deleted. Has anyone run into this problem?

       

      *Update* The error message I ran it is the following:

      Unexpected Website Error

       

      Unable to create Whitelist rule.
      The message with Action 'http://schemas.solarwinds.com/2008/UDT/UDTRules/RulesChanged' cannot be processed at the receiver, due to a ContractFilter mismatch at the EndpointDispatcher. This may be because of either a contract mismatch (mismatched Actions between sender and receiver) or a binding/security mismatch between the sender and the receiver. Check that sender and receiver have the same contract and the same binding (including security requirements, e.g. Message, Transport, None).

       

       

        • Re: Cannot Delete UDT White List
          michalB

          You may need to delete this directly from the database:

          1. Stop the Orion services
          2. Log on to the Solarwinds DB
          3. Delete the rules from the table UDT_Rule


          delete from UDT_Rule where Name = 'Rule Name'

           

          For example: delete from UDT_Rule where Name = 'Whitelist'

           

          4. Restart the Orion services

          5. Open the Web console and try creating the white list rule again.