7 Replies Latest reply on Oct 9, 2014 11:28 AM by Tomas.Saghy

    Is anyone else having an issue with Alert Central receiving emails in HTML format?

    abarnes1

      I just upgraded to the newest version 1.1.5 and was hopeful that this would no longer be an issue; unfortunately the issue remains.

       

      I have an email alert souce setup to process emails received from me (for testing). If I send alert central an email using my default Outlook format (HTML), nothing happens at all. Alert Central never "receives" the email.

      However, if I send alert central the same email, but change the format to Plain Text, it works just fine.

      Changing the format to Rich Text also works (although it is unable to properly capture text in the body)

       

      AC Rich Text HTML Plain Text.png

       

      Is anyone else experiencing the same issue? I know we could just get these notification emails to be sent in Plain Text format as a workaround, but we still run the risk of missing an alert if someone sends it in HTML by accident. Since this is often Outlook's default I'm curious about how others are getting around this.

       

      Thanks everyone

        • Re: Is anyone else having an issue with Alert Central receiving emails in HTML format?
          olha.zelena

          Could you tell what outlook version do you use and what is EmailServer you host your integration account on?

          Once again, you send an email with the same (!) content and it's processed differently depending on email format?

          • Re: Is anyone else having an issue with Alert Central receiving emails in HTML format?
            tomh

            Yes I have exactly the same problem, I've upgraded to the latest version but the problem still exists. The issue is VEEAM backup alerts. They are in HTML and fail when they are more than a few lines long. There is no error, they just disappear. I've looked at the logs downloaded from the Alerts Central admin screen and can see some failures when processing message but nothing more than that?

              • Re: Is anyone else having an issue with Alert Central receiving emails in HTML format?
                olha.zelena

                Good day,

                Could you please attach the logs with failure?

                Thanks in advance,

                Olya

                  • Re: Is anyone else having an issue with Alert Central receiving emails in HTML format?
                    Sydney

                    Changes to IMAP sent test messages then changed back to EWS and sent them again.  The 64 bit failed.

                     

                    00:00:00.002 [beforeOnCallNotificationScheduler-1]  INFO c.s.o.l.update.UpdateCheckScheduler - UpdateCheck via scheduled cron

                    00:00:00.054 [beforeOnCallNotificationScheduler-1]  INFO c.s.o.logic.update.UpdateCheckLogic - Upgrade type: NO_UPGRADE Upgrade status:NONE Appliance IP: ******

                    07:56:03.208 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Fetching emails failed

                    javax.mail.MessagingException: Problem getting folder

                    at com.solarwinds.mail.ews.EWSStore.getFolder(EWSStore.java:175) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.runEmailFetching(EmailPollerImpl.java:343) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.access$600(EmailPollerImpl.java:72) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:308) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04]

                    at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04]

                    Caused by: java.lang.RuntimeException: Connection not established

                    at com.solarwinds.mail.ews.EWSFolder.<init>(EWSFolder.java:75) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.mail.ews.EWSStore.getDefaultFolder(EWSStore.java:156) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.mail.ews.EWSStore.getFolder(EWSStore.java:165) ~[ews-provider-1.1.5.jar:na]

                    ... 11 common frames omitted

                    Caused by: microsoft.exchange.webservices.data.EWSHttpException: Connection not established

                    at microsoft.exchange.webservices.data.HttpClientWebRequest.throwIfConnIsNull(HttpClientWebRequest.java:394) ~[ews-provider-1.1.5.jar:na]

                    at microsoft.exchange.webservices.data.HttpClientWebRequest.getResponseHeaders(HttpClientWebRequest.java:280) ~[ews-provider-1.1.5.jar:na]

                    at microsoft.exchange.webservices.data.ExchangeServiceBase.processHttpResponseHeaders(ExchangeServiceBase.java:1045) ~[ews-provider-1.1.5.jar:na]

                    at microsoft.exchange.webservices.data.SimpleServiceRequestBase.internalExecute(SimpleServiceRequestBase.java:58) ~[ews-provider-1.1.5.jar:na]

                    at microsoft.exchange.webservices.data.MultiResponseServiceRequest.execute(MultiResponseServiceRequest.java:142) ~[ews-provider-1.1.5.jar:na]

                    at microsoft.exchange.webservices.data.ExchangeService.bindToFolder(ExchangeService.java:349) ~[ews-provider-1.1.5.jar:na]

                    at microsoft.exchange.webservices.data.ExchangeService.bindToFolder(ExchangeService.java:374) ~[ews-provider-1.1.5.jar:na]

                    at microsoft.exchange.webservices.data.Folder.bind(Folder.java:50) ~[ews-provider-1.1.5.jar:na]

                    at microsoft.exchange.webservices.data.Folder.bind(Folder.java:69) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.mail.ews.EWSFolder.<init>(EWSFolder.java:72) ~[ews-provider-1.1.5.jar:na]

                    ... 13 common frames omitted

                    07:56:08.220 [EmailPoller-1]  INFO com.solarwinds.mail.ews.EWSStore - Trying to connect by using EWS: Exchange2010

                    20:03:21.016 [EmailPoller-1]  WARN c.s.oncall.email.EmailPollerImpl - Failed to process email

                    javax.mail.MessagingException: Problem getting the content of the message

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:66) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.oncall.email.utils.EmailParserUtils.extractMailData(EmailParserUtils.java:77) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.generateAndPublishInboundMessages(EmailPollerImpl.java:487) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.runEmailFetching(EmailPollerImpl.java:372) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.access$600(EmailPollerImpl.java:72) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:308) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04]

                    at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04]

                    Caused by: com.sun.mail.util.DecodingException: BASE64Decoder: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: "; charset="

                    at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:266) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:144) ~[mail-1.4.5.jar:1.4.5]

                    at sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:283) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:325) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:177) ~[na:1.7.0_04]

                    at java.io.InputStreamReader.read(InputStreamReader.java:184) ~[na:1.7.0_04]

                    at com.sun.mail.handlers.text_plain.getContent(text_plain.java:125) ~[mail-1.4.5.jar:1.4.5]

                    at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:790) ~[na:1.7.0_04]

                    at javax.activation.DataHandler.getContent(DataHandler.java:537) ~[na:1.7.0_04]

                    at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1420) ~[mail-1.4.5.jar:1.4.5]

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:61) ~[ews-provider-1.1.5.jar:na]

                    ... 13 common frames omitted

                    20:03:21.054 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - email message not set to delete, forcing delete to clear all messages in mail box

                    20:04:20.641 [http-bio-8080-exec-290]  INFO c.s.oncall.email.EmailPollerImpl - stopped email polling thread...there are 0 outstanding tasks.

                    20:04:20.781 [http-bio-8080-exec-290]  INFO c.s.oncall.email.EmailPollerImpl - started new email poller thread

                    20:04:26.144 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Email Poller Failure

                    javax.mail.MessagingException: outlook.office365.com

                    at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:670) ~[mail-1.4.5.jar:1.4.5]

                    at javax.mail.Service.connect(Service.java:295) ~[mail-1.4.5.jar:1.4.5]

                    at com.solarwinds.oncall.email.EmailPollerImpl.getNewStoreAndConnect(EmailPollerImpl.java:648) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.access$500(EmailPollerImpl.java:72) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:307) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04]

                    at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04]

                    Caused by: java.net.UnknownHostException: outlook.office365.com

                    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:178) ~[na:1.7.0_04]

                    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:391) ~[na:1.7.0_04]

                    at java.net.Socket.connect(Socket.java:579) ~[na:1.7.0_04]

                    at java.net.Socket.connect(Socket.java:528) ~[na:1.7.0_04]

                    at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:319) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:233) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.iap.Protocol.<init>(Protocol.java:113) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.imap.protocol.IMAPProtocol.<init>(IMAPProtocol.java:111) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:637) ~[mail-1.4.5.jar:1.4.5]

                    ... 12 common frames omitted

                    20:04:28.203 [http-bio-8080-exec-293]  INFO c.s.oncall.email.EmailPollerImpl - stopped email polling thread...there are 1 outstanding tasks.

                    20:04:28.203 [http-bio-8080-exec-293]  INFO c.s.oncall.email.EmailPollerImpl - started new email poller thread

                    20:04:33.209 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Email Poller Failure

                    javax.mail.MessagingException: outlook.office365.com

                    at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:670) ~[mail-1.4.5.jar:1.4.5]

                    at javax.mail.Service.connect(Service.java:295) ~[mail-1.4.5.jar:1.4.5]

                    at com.solarwinds.oncall.email.EmailPollerImpl.getNewStoreAndConnect(EmailPollerImpl.java:648) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.access$500(EmailPollerImpl.java:72) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:307) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04]

                    at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04]

                    Caused by: java.net.UnknownHostException: outlook.office365.com

                    at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:178) ~[na:1.7.0_04]

                    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:391) ~[na:1.7.0_04]

                    at java.net.Socket.connect(Socket.java:579) ~[na:1.7.0_04]

                    at java.net.Socket.connect(Socket.java:528) ~[na:1.7.0_04]

                    at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:319) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:233) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.iap.Protocol.<init>(Protocol.java:113) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.imap.protocol.IMAPProtocol.<init>(IMAPProtocol.java:111) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:637) ~[mail-1.4.5.jar:1.4.5]

                    ... 12 common frames omitted

                    20:04:43.222 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Email Poller Failure, last exception repeated 2 times

                    20:04:53.233 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Email Poller Failure, last exception repeated 4 times

                    20:05:13.254 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Email Poller Failure, last exception repeated 8 times

                    20:05:53.297 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - Email Poller Failure, last exception repeated 16 times

                    20:05:55.710 [http-bio-8080-exec-290]  INFO c.s.oncall.email.EmailPollerImpl - stopped email polling thread...there are 1 outstanding tasks.

                    20:05:55.711 [http-bio-8080-exec-290]  INFO c.s.oncall.email.EmailPollerImpl - started new email poller thread

                    20:06:00.656 [http-bio-8080-exec-282]  INFO c.s.oncall.email.EmailPollerImpl - stopped email polling thread...there are 1 outstanding tasks.

                    20:06:00.657 [http-bio-8080-exec-282]  INFO c.s.oncall.email.EmailPollerImpl - started new email poller thread

                    20:06:05.661 [EmailPoller-1]  INFO com.solarwinds.mail.ews.EWSStore - Trying to connect by using EWS: Exchange2010

                    20:06:14.175 [EmailPoller-1]  WARN c.s.oncall.email.EmailPollerImpl - Failed to process email

                    javax.mail.MessagingException: Problem getting the content of the message

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:66) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.oncall.email.utils.EmailParserUtils.extractMailData(EmailParserUtils.java:77) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.generateAndPublishInboundMessages(EmailPollerImpl.java:487) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.runEmailFetching(EmailPollerImpl.java:372) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.access$600(EmailPollerImpl.java:72) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:308) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04]

                    at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04]

                    Caused by: com.sun.mail.util.DecodingException: BASE64Decoder: Error in encoded stream: needed at least 2 valid base64 characters, but only got 0 before padding character (=), the 10 most recent characters were: "; charset="

                    at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:266) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:144) ~[mail-1.4.5.jar:1.4.5]

                    at sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:283) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:325) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:177) ~[na:1.7.0_04]

                    at java.io.InputStreamReader.read(InputStreamReader.java:184) ~[na:1.7.0_04]

                    at com.sun.mail.handlers.text_plain.getContent(text_plain.java:125) ~[mail-1.4.5.jar:1.4.5]

                    at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:790) ~[na:1.7.0_04]

                    at javax.activation.DataHandler.getContent(DataHandler.java:537) ~[na:1.7.0_04]

                    at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1420) ~[mail-1.4.5.jar:1.4.5]

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:61) ~[ews-provider-1.1.5.jar:na]

                    ... 13 common frames omitted

                    20:06:14.191 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - email message not set to delete, forcing delete to clear all messages in mail box

                    20:06:17.976 [EmailPoller-1]  WARN c.s.oncall.email.EmailPollerImpl - Failed to process email

                    javax.mail.MessagingException: Problem getting the content of the message

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:66) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.oncall.email.utils.EmailParserUtils.extractMailData(EmailParserUtils.java:77) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.generateAndPublishInboundMessages(EmailPollerImpl.java:487) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.runEmailFetching(EmailPollerImpl.java:372) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.access$600(EmailPollerImpl.java:72) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:308) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04]

                    at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04]

                    Caused by: com.sun.mail.util.DecodingException: BASE64Decoder: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: "CBBbGVydA="

                    at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:266) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:144) ~[mail-1.4.5.jar:1.4.5]

                    at sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:283) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:325) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:177) ~[na:1.7.0_04]

                    at java.io.InputStreamReader.read(InputStreamReader.java:184) ~[na:1.7.0_04]

                    at com.sun.mail.handlers.text_plain.getContent(text_plain.java:125) ~[mail-1.4.5.jar:1.4.5]

                    at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:790) ~[na:1.7.0_04]

                    at javax.activation.DataHandler.getContent(DataHandler.java:537) ~[na:1.7.0_04]

                    at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1420) ~[mail-1.4.5.jar:1.4.5]

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:61) ~[ews-provider-1.1.5.jar:na]

                    ... 13 common frames omitted

                    20:06:17.976 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - email message not set to delete, forcing delete to clear all messages in mail box

                    20:06:32.982 [EmailPoller-1]  WARN c.s.oncall.email.EmailPollerImpl - Failed to process email

                    javax.mail.MessagingException: Problem getting the content of the message

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:66) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.oncall.email.utils.EmailParserUtils.extractMailData(EmailParserUtils.java:77) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.generateAndPublishInboundMessages(EmailPollerImpl.java:487) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.runEmailFetching(EmailPollerImpl.java:372) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.access$600(EmailPollerImpl.java:72) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:308) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04]

                    at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04]

                    Caused by: com.sun.mail.util.DecodingException: BASE64Decoder: Error in encoded stream: needed at least 2 valid base64 characters, but only got 0 before padding character (=), the 10 most recent characters were: "; charset="

                    at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:266) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:144) ~[mail-1.4.5.jar:1.4.5]

                    at sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:283) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:325) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:177) ~[na:1.7.0_04]

                    at java.io.InputStreamReader.read(InputStreamReader.java:184) ~[na:1.7.0_04]

                    at com.sun.mail.handlers.text_plain.getContent(text_plain.java:125) ~[mail-1.4.5.jar:1.4.5]

                    at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:790) ~[na:1.7.0_04]

                    at javax.activation.DataHandler.getContent(DataHandler.java:537) ~[na:1.7.0_04]

                    at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1420) ~[mail-1.4.5.jar:1.4.5]

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:61) ~[ews-provider-1.1.5.jar:na]

                    ... 13 common frames omitted

                    20:06:32.983 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - email message not set to delete, forcing delete to clear all messages in mail box

                    20:06:35.340 [EmailPoller-1]  WARN c.s.oncall.email.EmailPollerImpl - Failed to process email

                    javax.mail.MessagingException: Problem getting the content of the message

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:66) ~[ews-provider-1.1.5.jar:na]

                    at com.solarwinds.oncall.email.utils.EmailParserUtils.extractMailData(EmailParserUtils.java:77) ~[oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.generateAndPublishInboundMessages(EmailPollerImpl.java:487) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.runEmailFetching(EmailPollerImpl.java:372) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl.access$600(EmailPollerImpl.java:72) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at com.solarwinds.oncall.email.EmailPollerImpl$FetchEmail.run(EmailPollerImpl.java:308) [oncall-email-1.1.6-SNAPSHOT.jar:na]

                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351) [na:1.7.0_04]

                    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178) [na:1.7.0_04]

                    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) [na:1.7.0_04]

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) [na:1.7.0_04]

                    at java.lang.Thread.run(Thread.java:722) [na:1.7.0_04]

                    Caused by: com.sun.mail.util.DecodingException: BASE64Decoder: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: "CBBbGVydA="

                    at com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:266) ~[mail-1.4.5.jar:1.4.5]

                    at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:144) ~[mail-1.4.5.jar:1.4.5]

                    at sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:283) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:325) ~[na:1.7.0_04]

                    at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:177) ~[na:1.7.0_04]

                    at java.io.InputStreamReader.read(InputStreamReader.java:184) ~[na:1.7.0_04]

                    at com.sun.mail.handlers.text_plain.getContent(text_plain.java:125) ~[mail-1.4.5.jar:1.4.5]

                    at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:790) ~[na:1.7.0_04]

                    at javax.activation.DataHandler.getContent(DataHandler.java:537) ~[na:1.7.0_04]

                    at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1420) ~[mail-1.4.5.jar:1.4.5]

                    at com.solarwinds.mail.ews.EWSMessage.getContent(EWSMessage.java:61) ~[ews-provider-1.1.5.jar:na]

                    ... 13 common frames omitted

                    20:06:35.341 [EmailPoller-1] ERROR c.s.oncall.email.EmailPollerImpl - email message not set to delete, forcing delete to clear all messages in mail box