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Web Help Desk (WHD)

Forum New Ticket Action Rules

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New Ticket Action Rules

michael.ghazi over 10 years ago

Hello everyone,

Our current incident management process sees Web Help Desk being used only during business hours. Currently, I have an action rule set up so that when a new ticket is created, the two service desk operators are sent an email. Can I configure it so that the emails are only sent during business hours?

Thanks!

Michael

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