0 Replies Latest reply on Apr 14, 2014 11:15 AM by michael.ghazi

    New Ticket Action Rules


      Hello everyone,


      Our current incident management process sees Web Help Desk being used only during business hours. Currently, I have an action rule set up so that when a new ticket is created, the two service desk operators are sent an email. Can I configure it so that the emails are only sent during business hours?