7 Replies Latest reply on Jul 14, 2014 4:36 PM by stuartwhyte

    Alert Central - Not Recognizing Node Up

    karlwyatt


      I have setup Alert Central to notify me by email and txt every time a node goes down. This morning that happened. After a few minutes the node came backup. When looked in NPM it said the node was up. But I was still receiving alerts, because I had not acknowledged it. Should it clear and send me a node up message if it comes back up?

       

      This is the history

       

      7:13am - Alert Arrived from Orion Instance at XXXXXXXX

      7:13am - Karl was notified by "my email address"

      7:13am - Karl was notified by "my txt email"

      7:18am - Orion added Note. Orion: alert is no longer active

      7:28am - Escalating due to timeout

      7:28am - Karl was notified by "my email address"

      7:28am - Karl was notified by "my txt email"

       

       

      This continued every 15 minutes until the alert was auto acknowledged after two hours.

       

      I have setup to contact the On-Call first (me) and then escalate to manager (me again for testing). I have a auto Ack setup for 2 hours. Am I missing something that I didn't setup right? Why did I never receive a message that node was backup?

       

      Thanks,