3 Replies Latest reply on Apr 15, 2014 3:50 AM by david.chaloupka

    WHD report to average response time and average resolution time

    e.norman@allianceengineering.com

      I'm building a company quarterly newsletter. As part of this, I'd like a report that'll offer average response time and average resolution time. My skills for creating reports are weak but am learning more so with NPM but would like to do the same with WHD specific to average response and resolution times. Would someone offer some direction or if there are existing reports that'll do what I need, that would be helpful. Thanks.

       

      Eddie