2 Replies Latest reply on Apr 7, 2014 11:38 AM by tronster

    Recently WHD will not create a ticket from an email of a new client


      Good Morning all,


      In our WHD environment, we have set all the settings to allow for new client creation when someone emails a request to our ticketing system.  Recently, if the person is not a current client, it will not make them a new client.  I have a case into Solarwinds, but wanted to know if anyone here has seen this behavior.


      The following error is in the email history log


      Could not locate or create client with email 'xxxxx@yahoo.com' due to the following error: com.macsdesign.whd.util.ClientLocator$ClientLocatorException: localhost:389

      Almost all of our clients were added via emails to the WHD,.  I am not sure when the functionality stopped, however, I know it is isn't working right now.