3 Replies Latest reply on Apr 2, 2014 12:27 PM by metalmike

    Node will not load

    metalmike

      I have gone through the install process of using the LEM install tool.  I have one server that will not load a node into the LEM monitor.  There are no errors during the process of the installation and the LEM install tool indicates successful installation.  Suggestions?

       

      The server in question: Server 2008R2 standard. 

      thanks,

      Mike

        • Re: Node will not load
          curtisi

          If you go to C:\Windows\System32 (or SysWOW64)\ContegoSPOP and look at the SPOPLog.txt, what (if any) messages are there?

           

          If you do an nDepth search for AnyAlert.DetectionIP = *(Your Server)*, do you get any results?

           

          Do you see the node in Monitor, but disconnected?

           

          What is the state of your LEM license (go to Manage --> Appliance --> Properties Pane --> License Tab)?  Maybe you're out of node licenses?

            • Re: Node will not load
              metalmike

              response below: 

               

              If you go to C:\Windows\System32 (or SysWOW64)\ContegoSPOP and look at the SPOPLog.txt, what (if any) messages are there?  See below

               

              If you do an nDepth search for AnyAlert.DetectionIP = *(Your Server)*, do you get any results?   No results

               

              Do you see the node in Monitor, but disconnected?  The node does not display in Monitor

                

              What is the state of your LEM license (go to Manage --> Appliance --> Properties Pane --> License Tab)?  Maybe you're out of node licenses?   0%of nodes in used, universal licenses: 2147483647, Used: 15

               

               

              I see this error over and over again:

              (Tue Apr 01 07:59:56 PDT 2014) II:NOTICE [NioComNetworkParent v24745] {ComModuleSpop:21} Install request completed (not installed);

              (Tue Apr 01 08:07:56 PDT 2014) II:NOTICE [NioComNetworkParent v24745] {ComModuleSpop:21} Making install request to: SERVERNAME;

              (Tue Apr 01 08:08:00 PDT 2014) WW:WARNING [NioComNetworkParent v24745] {ComModuleSpop:21} Failed to bind socket to local port in range: 37893 - 37896 or to connect to manager at SERVERNAME/37890 for message 0;

               

              I am investigating that error, but if any suggestions, much appreciated.

                • Re: Node will not load
                  metalmike

                  After doing some digging around on 2 year posts here on thwack, I found a resolution.  I had to reboot the virtual appliance.  Once it came back on line, the new node in question was immediately discovered and now displays in LEM.