9 Replies Latest reply on Apr 18, 2014 10:10 AM by olexandr.blazhenko

    Alert Central Not Receiving Alerts From Orion

    jdumke

      Alert Central for a few months with no problems then about a week ago, NPM stopped sending alerts to AC.  The subscriptions entry shows 1300 messages failed.  I can ping the AC IP and name from the Orion server.  I changed the subscription record from using the IP to using the FQDN, still nothing.  I don't know how to troubleshoot this further at this point.

       

      On the Orion server I tried going to the URL: http://xx.xx.xx.xx/index.html/Orion/AlertNotification/OnIndication


      HTTP Status 404 - /index.html/Orion/AlertNotification/OnIndication


      type Status report

      message /index.html/Orion/AlertNotification/OnIndication

      description The requested resource is not available.


      Apache Tomcat/7.0.33

        • Re: Alert Central Not Receiving Alerts From Orion
          oleg.zastavnyi

          Hello, here is answer for you question: Alertcentral does not receive Orion alerts

          1 of 1 people found this helpful
            • Re: Alert Central Not Receiving Alerts From Orion
              jdumke

              Thank-you, I spent quite a bit of time with that article prior to posting.  I have tried everything but deleting the subscription table row for AC.

               

              I am getting ready to try and see if WireShark can help me see what is or is not happening with the connection between Orion and AC.

                   Error seems to be POST      http://orionac.uwsp.edu/index.html/Orion/AlertNotification/OnIndication

                   404 Not found

               

              In a further attempt to troubleshoot this, we deleted the AC row out of the Subscription table.  Restarting Orion Services did not recreate the record, restarting the entire server did not recreate the subscription record.

              So I created a new Orion source in AC (cannot edit the old one), and it created a new subscription record.  Unfortunately, that is now piling up the FailedDeliveryAttempt numbers as well.

               

              Could any of this be related to upgrading Orion to NPM 10.7 recently?

               

              Other strange issues that may or may not be related.

              • I cannot edit an existing Orion Alert Source.  I am reluctant to delete it, because there are a lot of rules and I don't want to have to recreate from scratch.
              • Every time I restart the Alert Central VM, it loses Network Addresses Preferred DNS server and Alternate DNS Server values and I have to reset them.
                • Re: Alert Central Not Receiving Alerts From Orion
                  oleg.zastavnyi

                  Did you try http://<Ip_adress>/index.html/Orion/AlertNotification/OnIndication instead of domain name. It may be a connection issue if it still doesn't work.

                  Try to ping AC from Orion server and be sure that ports are opened and no firewall restrictions.

                    • Re: Alert Central Not Receiving Alerts From Orion
                      stuartwhyte

                      It looks like there is connectivity in place, as the 404 error shown above is coming from the Apache server on the AC VM.  I'm afraid I don't have the answer for you, but I would be looking to see if the file mentioned in the error does actually exist, and if not look at reasons as to why.

                        • Re: Alert Central Not Receiving Alerts From Orion
                          jdumke

                          Since we don't have any access to the VM itself, we don't have anyway of knowing whether that file exists.  We are very frustrated with the lack of support combined with the lack of access granted to the system making this nigh on impossible to troubleshoot ourselves.  I would willing pay for the product and the support, but that's not an option either.  We look like we are forced to reinstall the VM and start from scratch.  If that doesn't resolve it then we will dump the months of work we already put into this and walk away with a very sour taste in our mouths unfortunately.

                            • Re: Alert Central Not Receiving Alerts From Orion
                              stuartwhyte

                              jdumke wrote:

                              ... I would willing pay for the product and the support, but that's not an option either...

                              Wouldn't we all!  colby - one for you

                               

                              There are ways to gain access to the VM, although this is clearly not supported. Have a look here SNMP Support?, get access to your appliance, then use WinSCP to have a browse around.  As above, I'm fairly confident this isn't a connectivity issue, as apache is actually responding.

                               

                              Like I say, unsupported, but I'm not sure you could make things much worse

                               

                              If you need to rebuild, you may be able to restore your configs from a backup, whilst repairing the issue.  Or a dirtier repair might be to build a second instance and copy/paste any mssing files?  I've never had to try this approach though...

                              1 of 1 people found this helpful
                          • Re: Alert Central Not Receiving Alerts From Orion
                            jdumke

                            It was the IP to start with, I switched it to the FQDN, then when that didn't do anything, I switched it back to the IP again. 

                              • Re: Alert Central Not Receiving Alerts From Orion
                                jdumke

                                Yesterday we decided to install an entirely new VM and start from scratch.  As soon as we added Orion, it started to receive alerts.  We then went and looked at the subscription EndPointAddress and it was different from the old one:

                                New One:

                                http://xxx.xxx.xxx.xxx:80/Orion/AlertNotification/OnIndication

                                Old One:

                                http://xxx.xxx.xxx.xxx/Index.html/Orion/AlertNotification/OnIndication

                                 

                                I changed the old subscription to match the new one adding the ':80' and removing the 'index.html'.  That was the ticket.

                                 

                                (For completeness of documentation's sake for the next poor soul who encounters this.)

                                I did have to manually recreate all the rules from my old original Orion source in the newer Orion source I created during my troubleshooting process.  I had deleted my original Orion source's subscription record - and there doesn't seem to be any way to back the Orion source rules up and restore them.  But it's functioning again!  I don't have to use the new AC VM at all, and it can be deleted.

                                 

                                The only reason I can think that this may have stopped working is that I did allow the Alert Central VM to automatically install new updates and the next time after that I saw this error:

                                Last Install:

                                "Failed to install updates(Update manifest not downloaded. Please try to download again. ) on Sunday, March 23, 2014 10:00:19 AM GMT-05:00

                                Whether it is related to the subscription problem or not, I can't tell, but more information is better for the person who is trouble-shooting.

                        • Re: Alert Central Not Receiving Alerts From Orion
                          olexandr.blazhenko

                          Hello,

                          You can try some solution that described below

                          1. Log in to AC

                          2. Open settings -> Notification Settings.

                          2. To write ip of your AC with prefix http://  and port 8080 or 80 in text box, for example    http://10.11.36.213:8080  or http://10.11.36.213:80

                          3. Save it.

                          4. Delete Orion source and add it again

                           

                          For clearly vision I've attached screenshots

                           

                          1.png

                          12.png

                          Thanks,

                          Olexandr