my clients on webhelpdesk are on specific OU in AD, i have other users form another OU that i want to include on my client list. I tried creating a group in my OU and include these users but WHD was not able to query these users. Any suggestions?
my clients on webhelpdesk are on specific OU in AD, i have other users form another OU that i want to include on my client list. I tried creating a group in my OU and include these users but WHD was not able to query these users. Any suggestions?
We had a similar cases with other applications and found groups don't help us in situations like this. What we did was us the extensionAttribute# field(s) and populate it with the word STAFF. That way we could do more advanced LDAP querys with it.
Our import is simple on our base DN and uses the below search
(&(objectCategory=person)(objectClass=user)(extensionAttribute7=STAFF)) |
To build on crippsb's first solution,
This should find all members of the "Other Location" that are members of the group called "Outside Helpdesk Users" which you have created within your own OU. This should not require any permissions for you to modify the other OU.
An alternative solution would be to modify your original connector by expanding your Users DN base to include the next higher up part of the tree, perhaps the domain root. Set your search filter to a group you create in your own OU that contains ALL of your clients, both those who are contained in your OU and in the other OU.
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