0 Replies Latest reply on Mar 25, 2014 3:27 PM by mailsurf

    WHD some users can create a new Ticket via eMail some don’t.


      Hello Folks,

      got an strange Problem here with my WHD Enviroment.

      Some users can create a new Ticket via eMail and the Ticket Counter goes up as it should go.


      Then some users send from the same Domain a eMail to create a WHD Ticket and the Ticket Counter starts in the middle (e.g. Ticket # 130 of e.g.180). These Ticket are already closed.


      Are there running two Databases of WHD? Can’t find a hint what’s going wrong or got a Error Message about that.


      Is there anybody with some similar phenomenon?


      Thanks in Advance for any hints. | mailsurf