2 Replies Latest reply on Jul 15, 2014 10:26 AM by conners

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    info@cic-ltd.co.uk

      After upgrading to latest version of WHD when I attach a file to the ticket it all looks good but if I click on the link on the web portal or email it cant find the file?

      this was working before the upgrade !

      just comes up with page can't be displayed

      http://helpdesk.cic-ltd.co.uk/helpdesk/WebObjects/Helpdesk.woa/wa/CommonActions/download?dl=_v-GyIHWzyJ5eIhTzDZLkA&id=1

      here is a copy of the link it is trying to contact

      it all looks good apart from the download?dl=xxxxxxxxxxxxxxx as I don't recognise the string ?

      Hope someone can help