2 Replies Latest reply on Mar 27, 2014 9:53 AM by crippsb@hcdsb.org

    Using Code to Manipulate Tickets via Email Messages

    straybullet

      Our current Help Desk (spiceworks) supports the use of hash tags to assign, close, etc. tickets via email messages that are sent out from the system.  Is there anything similar to this in Web Help Desk?  Thanks!