0 Replies Latest reply on Mar 14, 2014 1:37 PM by mduser

    Scan barcode on Asset and Generate Ticket WHD 12.0

    mduser

      Our tech support group is asking whether it is possible to scan the barcode on a laptop/desktop and have this automatically generate a "PC dropped off for upgrade" ticket in WHD 12.X. 

       

      We have all our assets in WHD with barcode and serial number.  I am not sure where to start.  Would this require customization by one of our developers or an action rule?

       

      Any input would be appreciated.

       

      Thanks