0 Replies Latest reply on Mar 14, 2014 8:15 AM by bbond

    Is there a way of automatically creating an asset contract expiry reminder instead of sending an email to a tech?

    bbond

      Currently an email is sent from the helpdesk to a tech (me) when an asset contract is due to expire.

      I then manually forward it back to the helpdesk and use an action rule to create a Renewal ticket which is displayed on a dashboard widget.

      Is there any way of cutting out the email portion of this process and automatically creating a ticket when an asset is due to expire?

      I tried setting up an automatic forwarding rule on my email but these do not get back to the helpdesk.

       

      Thanks,

       

      Ben