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agent intsaller issues

dclick over 10 years ago

we are currently evaluating LEM 5.7.0

I have a couple of issues that I am looking to sort out -

1. Remote Agent Installer. I built a small txt file with about 10 hosts. Using the remote installer, it installed on the first 4 just fine, but then sent to la-la land on the rest - for 23 hours, I had "Installing on host 4 of 10" or something.. Also - if I did the option to browse for the machine, I only see like 10 hosts - there well over 500 on my network.

2. Local agent Installer. Following the on-screen directions in LEM, I was to logon to the host I wanted to install the agent on, then launch LEM, download the setup, and run it. FAIL. I don't know bout most places, but we do NOT install FLASH on our servers - its considered a security risk. If I copied the setup from my desktop over, it installs, but tries to go to some unknown IP address and connect to the manager. If there is a way to modify this configuration AFTER the agent is install, you guys are making VERY hard to find.

so far - I have 2 servers, 2 workstations, 4 firewalls and 2 switches configured.. not really enough to go on..

0 curtisi over 10 years ago
Remote Agent Installer -
The host discovery uses a NetBIOS broadcast to look for hosts. Are you blocking this network traffic or ports?
Are you running the remote installer with credentials that have access to make system changes on all hosts?
The remote installer copies files to each machine via standard Windows File Sharing Ports. Are these ports open to all hosts?
SolarWinds Knowledge Base :: SolarWinds LEM Port and Firewall Information
Local Installer -
The Standalone Console is based on Adobe AIR, and the web console uses Flash. If installing or using these components is not an option, log into the Solarwinds Customer Portal, download the appropriate agent installers for your environment, and put them on a file share you can access inside your network.
The agent's default install paths in Windows are:
C:\Windows\System32\ContegoSPOP (32-bit)
C:\Windows\SysWOW64\ContegoSPOP (64-bit)
In this path, there is an SPOP.conf. This file can be modified to change the manager hostname or IP that an agent will use. Stop the Agent service, modify this file, delete the 6 files in the \ContegoSPOP\spop sub-directory (leave the two sub-folders alone!) and then restart the agent service.
The local installer ought to be prompting for the manager's IP or hostname, so you will want to make sure that you're entering that correctly during the initial install.
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0 dclick over 10 years ago in reply to curtisi

Curtis -
Thanks for the input.
Remote Installer -
1. No, we do not block any NetBIOS on the network.
2. the account I am using is a Domain Admin.
3. Yes, the ports are opened.
Local Installer -
I don't see any option to download agents for LEM in my customer portal - we are evaluating the tool - I have not purchased it yet. Can you provide a different link?
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0 ChrystalT over 10 years ago in reply to dclick
Here is a link to a KB that has a couple agent downloads available to eval customers: SolarWinds Knowledge Base :: Additional LEM downloads for version 5.7
Thanks,
-Chrystal Taylor
Loop1 Systems: SolarWinds Training and Professional Services
LinkedIN: Loop1 Systems
Facebook: Loop1 Systems
Twitter: @Loop1Systems
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0 curtisi over 10 years ago in reply to dclick

Remote Installer -
Even logged in as a Domain Admin, Microsoft has to protect us from ourselves. Are you running the remote installer with the right-click "Run as Administrator" option to make sure that you're utilizing the cosmic god-like authority of that Domain Admin account when it's running?
Local Installer -
Sure thing. Check this KB out: http://knowledgebase.solarwinds.com/kb/questions/5200/Additional+LEM+downloads+for+version+5.7
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