4 Replies Latest reply on Mar 13, 2014 9:02 AM by DirtySouth

    Emails Auto-generated by Ticket Re-assign Settings

    DirtySouth

      For some reason a particular person is receiving email notifications on tickets each time a ticket is re-assigned. There is no action rule that does this, but you can see in the ticket history where they are specifically mentioned as part of the notification. This person does happen to be the Company Manager & Tech Group Manager. I haven't been able to find any setting where those roles are emailed when a ticket is re-assigned, but I could be missing it. Is this a default setting that cannot be changed?

       

      I have searched the admin guide, which is typically useless and I've gone over the setup page repeatedly & have been unable to find where this is located. I appreciate any advice.