As stated in the title, Alert Central is only sending alerts to the primary contact number listed for each member.
My escalation policy for the group is simple. Two on-call calendars.
The first calendar has 5 members on it, the second has one.
What's happening when I review the alerting path:
Alert comes in
All 5 members of the first calendar are notified via their primary contact number only.
Alert is escalated
The member of the next calendar gets alerted at his primary and secondary correctly.
We're currently running Alert Central 18.104.22.1687
I would like all members to receive their alerts at both their primary and secondary contact numbers.
This seems to be a hit-or-miss issue, as It's working for some and no others.
Thanks in advance for your efforts!
It is expected behavior.
AC apply "Alert notification policy" to notification groups of only one member(in your case it is second on-call calendar) the the escalation policy order doesn't matter.
If it is important for you, you can create a feature request(Alert Central Feature Requests) on it, several users have already asked about it.