1 Reply Latest reply on Mar 13, 2014 8:47 AM by nazar_hryt

    Alert Central is only using the primary contact information

    nate.mellendorf

      As stated in the title, Alert Central is only sending alerts to the primary contact number listed for each member.

       

      My escalation policy for the group is simple. Two on-call calendars.

      The first calendar has 5 members on it, the second has one.

       

      What's happening when I review the alerting path:

      Alert comes in

      All 5 members of the first calendar are notified via their primary contact number only.

      Alert is escalated

      The member of the next calendar gets alerted at his primary and secondary correctly.

       

      We're currently running Alert Central 1.1.0.537

       

      I would like all members to receive their alerts at both their primary and secondary contact numbers.

      This seems to be a hit-or-miss issue, as It's working for some and no others.

       

      Suggestions?

       

      Thanks in advance for your efforts!