7 Replies Latest reply on Apr 20, 2016 1:37 PM by typhoon87

    Approval Request (Email Template)



      Is there a way to customise the standard approval request email?


      The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices of 'Reject' or 'Approve' which all end users will understand.

      Approval Info.png

      I can only see an option to customise the message body when voting to approve a ticket.


      Any help or suggestions would be gratefully accepted.


      Kind Regards