4 Replies Latest reply on Mar 5, 2014 4:09 PM by DirtySouth

    Viewing All Tickets For Your Company

    DirtySouth

      Is it possible to grant a certain "Customer" permissions within WHD so that they have the ability to view all tickets for their respective company. For example, customer "John Bon Jovi" who works for company ABC can log into the WHD portal and view all tickets that are either opened or closed for company ABC. We do not want to make this person a tech and use a license. Is this possible? We are running WHD 12.1.0