2 Replies Latest reply on Mar 11, 2014 1:11 PM by robtyler

    Ticket Custom Field Dependencies

    stantonsays

      Is it possible to create multi-level ticket custom fields?  For example, I want a user to select the request type "IT Services", and then be presented with a Single Choice Ticket Custom Field like follows:

       

      What kind of issue are you having?

      * Internet

      * Virus

      * Software

      * Jabberwocky Attacks

       

      And then, based on their selection, ANOTHER ticket custom field would appear, like another single choice:

       

      (if Jabberwocky Attacks was selected)

       

      Please select your desired response.

      * Ambulance

      * Gatorade

      * A Swift Kick

       

      Is something like this possible?