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How do you delete/change the default administrator?

avarson over 10 years ago

Our Lead Admin left our office recently and we need to replace her with another admin. However, when we go to delete the account, it says "Default Administrator cannot be deleted."

We have removed her from every tech group, nobody reports to her anymore. We even changed her to a Tech. Still can't delete her.

Is there a setting we are missing? Where is the default admin set?

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clubjuggle over 8 years ago in reply to FormerMember +2

That sounds to me like a dangerous course of action. If SW put in the effort to programmatically prevent the account from being deleted, it is likely because deleting the account breaks something (possibly…

0 kjette over 10 years ago

I do not believe you can delete the default admin account. As far as I know the only options are changing the account name to the new person or inactivating the account and creating a new Admin account for the new person.
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0 wf.helpdesk over 9 years ago

I'm in a similar situation. My Operations manager is no longer with the company, I'm assuming Administrator duties over Solarwinds Helpdesk, and I don't know how to remove him as the default Administrator. Can we confirm this is something that can't be done?
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0 FormerMember over 8 years ago

You could try deleting the account from the database itself.
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0 clubjuggle over 8 years ago in reply to FormerMember

That sounds to me like a dangerous course of action. If SW put in the effort to programmatically prevent the account from being deleted, it is likely because deleting the account breaks something (possibly something that won't be discovered until weeks or months later).
Renaming the account is likely your best option.
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0 FormerMember over 8 years ago in reply to clubjuggle

I just tried to delete it via the database on a demo, not very easy to do through the database. Darn near impossible I would think. But I wish there was a way...
And I guess it makes sense, given that's the account you used when installing WHD for the first time, probably needs to have it somewhere in order for it to operate and/or have a backdoor in if all logins fail.
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0 typhoon87 over 8 years ago in reply to FormerMember

Instead of deleting just disable it.
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