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Has anyone been able to make the 'Browse for Logo' option in the NPM Web Reports work?


I would like to put a custom logo on some of my reports and I thought that I should be able to do it using the "Browse for Logo" button when creating a new web report.

2014-02-26 09_52_15-Edit Report.jpg

However, all I get when I browse for a logo (.JPG) file and select the one I want is a little rectangle with a black box / white X in it.

Has anyone been able to use this feature or is it just broken by design?  I have a ticket open with SW (#585373) but so far the only thing they have suggested is to replace the header.jpg file in the SolarWinds program directory.  Since I do not wish to change the logo for EVERY report, this really isn't an option.

  • Randy,

    I haven't had any issues with JPGs or PNGs (< 600x240 resolution.) I'll ping the support team.

  • Thanks Rob. I definitely am using JPS and PNGs that are <600x240 resolution. No joy.

  • Randy,

    I was having the same issue. I use Google Chrome almost exclusively for a browser. I switched to Internet Explorer and was successful in uploading and changing the logo.

    Robert

  • Hi Randy,

    I have been testing the "Browse for Logo" button in reporting and works fine for me.

    I am using NPM 10.7. I have tried it in browsers: IE9, IE10, Firefox v 29.0.1, Chrome version 35.0.1916.114 m

    My logo pictures have resolution 600x240 pixels. I have tried formats JPG and also PNG.

    If you have still issue with "Browse for Logo" button, please reply:

    1) what version of NPM are you using

    2) which browser and version

    3) attach your logo picture

    thanks

    Libor

  • I am also having issues with the Web Generated reports displaying my logo with IE 11. Logo looks great in Chrome.

    well, apparently, its no longer working in Chrome now..

    wth..

  • 1 - ncm 7.3.2, core 2014.2.1

    2. chrome 37.0.2062.124m, Firefox 33.0, IE 10.0.9300.17089

    DTS-Logo-Mini-Trans-75px.png

  • Our QA guys just did another pass on this functionality using those browsers- no issues. Support case may be best so we can dig in.

  • OK I know this post is old but just in case anyone else comes across this I was having the same issue and found it was down to us using a DNS entry to access the web console. We normally use http://solarwinds to access the system and logos don't display or upload on there (so you think as you get the black box) but if I change the link to http://servername everything works as expected and even the logos uploaded using the first link display properly.

    EDIT: Note that this is only for IE11 on Windows 7. On an older XP build machine I have lying around with IE8 the http://solarwinds link functions as expected.

  • Hi Rob, I've confirmed andygreenough's workaround posted below your comment and that indeed seems to be the issue.  When using the servername the logo displays fine in reports but when using a DNS name (which many clients use) or an IP Address (which some use) then it does not display correctly at all.  I've tried this with multiple browsers.  I tried it on NPM 11.5.2 just yesterday.  Have you guys made any progress on this or found a permanent fix that doesn't require always using the server name?

    Thanks

  • 4 years later and still not working. We use HTTPS with a web cert and the servers dns name.