You want to remove the users signature and whatever else they have down there? I know alert central can do this but I have yet found a way in web helpdesk. Maybe the whd guys can talk to the alert central guys and ask how they did that.
I Agree this would be a great feature
but unfortunately the only way I know is to have the clients remove that stuff from the bottom of there message to helpdesk. Yes sir I said it. I know "they don't have time"
No one have managed to do so in WHD?
The worst parts are the attachments in the signature, these are growing the database so much!