1 Reply Latest reply on Feb 24, 2014 10:33 AM by thomasc

    Can anyone shed some light on the "...heartbeat for ticket..." in helpdesk.log?

    thomasc

      Looks like this occurs once every minute. I am seeing techs with multiple tickets in this state. After speaking to techs we are finding out that they are leaving multiple browser tabs with tickets in edit mode.

      Does this have any impact on WHD performance? Can anyone shed some light on the heartbeat function?

       

      Filtered excerpt from helpdesk.log

       

      WARN [2014-02-12 14:07:58]<http-bio-443-exec-274> Have received 207 heartbeats for ticket 31375 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:08:10]<http-bio-443-exec-273> Have received 117 heartbeats for ticket 31823 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:08:53]<http-bio-443-exec-292> Have received 208 heartbeats for ticket 31375 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:09:05]<http-bio-443-exec-279> Have received 118 heartbeats for ticket 31823 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:09:48]<http-bio-443-exec-275> Have received 209 heartbeats for ticket 31375 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:10:00]<http-bio-443-exec-291> Have received 119 heartbeats for ticket 31823 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:10:43]<http-bio-443-exec-292> Have received 210 heartbeats for ticket 31375 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:10:55]<http-bio-443-exec-279> Have received 120 heartbeats for ticket 31823 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:11:38]<http-bio-443-exec-275> Have received 211 heartbeats for ticket 31375 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:11:50]<http-bio-443-exec-273> Have received 121 heartbeats for ticket 31823 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:12:33]<http-bio-443-exec-292> Have received 212 heartbeats for ticket 31375 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:12:45]<http-bio-443-exec-279> Have received 122 heartbeats for ticket 31823 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:13:28]<http-bio-443-exec-240> Have received 213 heartbeats for ticket 31375 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:13:40]<http-bio-443-exec-273> Have received 123 heartbeats for ticket 31823 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:14:23]<http-bio-443-exec-287> Have received 214 heartbeats for ticket 31375 since the latest page refresh. The page appears to have been abandoned.

      WARN [2014-02-12 14:14:35]<http-bio-443-exec-291> Have received 124 heartbeats for ticket 31823 since the latest page refresh. The page appears to have been abandoned.