1 Reply Latest reply on Feb 10, 2014 9:34 AM by ryoung

    Orion Alerts to Web Helpdesk

    fcpsolaradmin

      Our Web Helpdesk is setup to receive alerts from Orion, and open a ticket for any that are critical.

       

      When we get the ticket on our iphones the details shown are to little to be helpful (see screenshot below) do I have something setup wrong?

       

      photo.PNG

       

      Details when the ticket is open in browser:

       

      2-10-2014 8-29-11 AM.png

      Is it possible to have some of this info put into the notes field so it can be viewed from a mobile device?