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Connector for Microsoft Threat Management Gateway Will Not Turn On

craig16229 over 10 years ago

Environment:

I have an LEM, build 5.5.0
I have three Microsoft Forefront Threat Management Gateway servers, all version 7.0.9193.500 (which is version 2010; Service Pack 2; no rollups)
I have LEM agents successfully installed on each of the TMG servers, reporting back properly to the LEM, and that are manageable nodes

The Problem:

I have applied the native LEM "Microsoft Forefront Threat Management Gateway 2010 Web Proxy" connector to each of these TMG nodes, but I cannot get the connector to stay on. It's not greyed out, I can turn it from "off" to "on", but the setting will not stay. As soon as I refresh the IE web console page or navigate to a different view, the connector once again shows that it is "off". Other connectors - such as the native LEM "Windows Application Log" - were automatically added and can be successfullly toggled "on" or "off"

Thank You,

Craíg

Top Replies

0 FormerMember over 10 years ago

Hey Craig, what do you see in the "LEM Internal Events" filter? Any errors or events related to the TMG connector? You might also check the agent's log (usually c:\windows\system32 (or syswow64 on 64-bit)\contegospop\spoplog.txt or agent.log) to see if there's any exceptions or errors there.
Usually it's some kind of configuration mismatch - it can't find the right logs in the right place in the right format so the start fails and it turns itself off. The errors should help narrow down why.
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0 craig16229 over 10 years ago in reply to FormerMember

Thank you, Nicole
I don't see anything in the "LEM Internal Events" that is indicative, but I do find this in the spoplog after trying to turn on the connector:
Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NT Application
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NtSystem
(Tue Feb 11 14:14:08 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:VistaSecurity
(Tue Feb 11 14:14:08 CST 2014) EE:ERR [FASTCenter] {ComModuleSpop:21} Unable to load class UniversalW3C2FormatterReader for reader TMG 2010 W3C Web Proxy reason: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader;
(Tue Feb 11 14:14:08 CST 2014) EE:CRIT [FASTCenter] {ComModuleSpop:21} EXCEPTION: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.trigeo.core.FastCenter.addReader(FastCenter.java:1203)
at com.trigeo.core.FastCenter.createReader(FastCenter.java:1669)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processConfigSettings(ToolConfigAgent.java:522)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processTransaction(ToolConfigAgent.java:135)
at com.trigeo.puma.toolconfig.agent.ToolResponse.postMessage(ToolResponse.java:90)
at com.trigeo.core.communications.spop.ComModuleSpop.run(ComModuleSpop.java:277)
at java.lang.Thread.run(Unknown Source)
at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:57)
;
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NT Application
(Tue Feb 11 14:14:10 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NtSystem
(Tue Feb 11 14:14:11 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:VistaSecurity
(Tue Feb 11 14:14:11 CST 2014) EE:ERR [FASTCenter] {ComModuleSpop:21} Unable to load class UniversalW3C2FormatterReader for reader TMG 2010 W3C Web Proxy reason: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader;
(Tue Feb 11 14:14:11 CST 2014) EE:CRIT [FASTCenter] {ComModuleSpop:21} EXCEPTION: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.trigeo.core.FastCenter.addReader(FastCenter.java:1203)
at com.trigeo.core.FastCenter.createReader(FastCenter.java:1669)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processConfigSettings(ToolConfigAgent.java:522)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processTransaction(ToolConfigAgent.java:135)
at com.trigeo.puma.toolconfig.agent.ToolResponse.postMessage(ToolResponse.java:90)
at com.trigeo.core.communications.spop.ComModuleSpop.run(ComModuleSpop.java:277)
at java.lang.Thread.run(Unknown Source)
at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:57)
;
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NT Application
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NtSystem
(Tue Feb 11 14:14:33 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:VistaSecurity
(Tue Feb 11 14:14:33 CST 2014) EE:ERR [FASTCenter] {ComModuleSpop:21} Unable to load class UniversalW3C2FormatterReader for reader TMG 2010 W3C Web Proxy reason: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader;
(Tue Feb 11 14:14:33 CST 2014) EE:CRIT [FASTCenter] {ComModuleSpop:21} EXCEPTION: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.trigeo.core.FastCenter.addReader(FastCenter.java:1203)
at com.trigeo.core.FastCenter.createReader(FastCenter.java:1669)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processConfigSettings(ToolConfigAgent.java:522)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processTransaction(ToolConfigAgent.java:135)
at com.trigeo.puma.toolconfig.agent.ToolResponse.postMessage(ToolResponse.java:90)
at com.trigeo.core.communications.spop.ComModuleSpop.run(ComModuleSpop.java:277)
at java.lang.Thread.run(Unknown Source)
at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:57)
;
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NT Application
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NtSystem
(Tue Feb 11 14:14:35 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:VistaSecurity
(Tue Feb 11 14:14:35 CST 2014) EE:ERR [FASTCenter] {ComModuleSpop:21} Unable to load class UniversalW3C2FormatterReader for reader TMG 2010 W3C Web Proxy reason: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader;
(Tue Feb 11 14:14:35 CST 2014) EE:CRIT [FASTCenter] {ComModuleSpop:21} EXCEPTION: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.trigeo.core.FastCenter.addReader(FastCenter.java:1203)
at com.trigeo.core.FastCenter.createReader(FastCenter.java:1669)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processConfigSettings(ToolConfigAgent.java:522)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processTransaction(ToolConfigAgent.java:135)
at com.trigeo.puma.toolconfig.agent.ToolResponse.postMessage(ToolResponse.java:90)
at com.trigeo.core.communications.spop.ComModuleSpop.run(ComModuleSpop.java:277)
at java.lang.Thread.run(Unknown Source)
at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:57)
;
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NT Application
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NtSystem
(Tue Feb 11 14:17:50 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:VistaSecurity
(Tue Feb 11 14:17:50 CST 2014) EE:ERR [FASTCenter] {ComModuleSpop:21} Unable to load class UniversalW3C2FormatterReader for reader TMG 2010 W3C Web Proxy reason: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader;
(Tue Feb 11 14:17:50 CST 2014) EE:CRIT [FASTCenter] {ComModuleSpop:21} EXCEPTION: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.trigeo.core.FastCenter.addReader(FastCenter.java:1203)
at com.trigeo.core.FastCenter.createReader(FastCenter.java:1669)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processConfigSettings(ToolConfigAgent.java:522)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processTransaction(ToolConfigAgent.java:135)
at com.trigeo.puma.toolconfig.agent.ToolResponse.postMessage(ToolResponse.java:90)
at com.trigeo.core.communications.spop.ComModuleSpop.run(ComModuleSpop.java:277)
at java.lang.Thread.run(Unknown Source)
at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:57)
;
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C6_0
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3CLog
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:IISW3C7_0
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NT Application
(Tue Feb 11 14:17:52 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:NtSystem
(Tue Feb 11 14:17:53 CST 2014) WW:STATUS [FastEvaluator] Added ToolId:VistaSecurity
(Tue Feb 11 14:17:53 CST 2014) EE:ERR [FASTCenter] {ComModuleSpop:21} Unable to load class UniversalW3C2FormatterReader for reader TMG 2010 W3C Web Proxy reason: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader;
(Tue Feb 11 14:17:53 CST 2014) EE:CRIT [FASTCenter] {ComModuleSpop:21} EXCEPTION: java.lang.ClassNotFoundException: com.trigeo.puma.tools.fast.readers.UniversalW3C2FormatterReader
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.trigeo.core.FastCenter.addReader(FastCenter.java:1203)
at com.trigeo.core.FastCenter.createReader(FastCenter.java:1669)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processConfigSettings(ToolConfigAgent.java:522)
at com.trigeo.puma.toolconfig.agent.ToolConfigAgent.processTransaction(ToolConfigAgent.java:135)
at com.trigeo.puma.toolconfig.agent.ToolResponse.postMessage(ToolResponse.java:90)
at com.trigeo.core.communications.spop.ComModuleSpop.run(ComModuleSpop.java:277)
at java.lang.Thread.run(Unknown Source)
at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:57)
Craíg
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0 FormerMember over 10 years ago in reply to craig16229

Well, that'll do it. I'll take a look and see what we can do.
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0 FormerMember over 10 years ago in reply to craig16229

Figured it out - the backing code for that connector was released in a hotfix (and subsequent LEM releases). You can download and install the hotfix from here: http://downloads.solarwinds.com/solarwinds/Release/HotFix/LEM-v5.5.0-HF1.zip - you only need the agent side to make it work.
Edit - There's a readme in the hotfix but here's the bottom line:
Agent Hotfix Installation
1. Download and extract the contents of Hotfix_550_1.zip. There are three folders labeled Manager, Agent, LEM, and a copy of the readme file.
2. Open the Agent folder and extract the agent_lem_jars.zip folder (Do not use the lem_jar.zip file that is in the Manager folder).
3. When the information extracts you should have these 4 files:
               -lem_agent.jar
               -lem_core.jar
               -lem_tools.jar
               -lem_util.jar
               -openedge.jar
4. Remote Desktop into the machine running Microsoft Threat Management Gateway which has a LEM agent running.
5. Stop the LEM Agent service.
6. Navigate to the LEM Agent installation directory (Windows):
               -32-bit installations: C:\Windows\System32\ContegoSPOP\
               -64-bit installations: C:\Windows\SysWOW64\ContegoSPOP\
7. Navigate to the LEM Agent jars folder
               -32-bit installations: C:\Windows\System32\ContegoSPOP\5.3.1\jars
               -64-bit installations: C:\Windows\SysWOW64\ContegoSPOP\5.3.1\jars
8. Copy the new files into the applicable jars folder listed in step 7. This overwrites the existing files.
9. Start the LEM Agent service.
10. After the LEM Agent starts, check the LEM Agent log file to verify that the agent hotfix is in place. The file is called spoplog.txt and is located in the main LEM agent installation directory. Scroll to the bottom of the file and search for this line: Starting TriGeo Agent (Release 5.3.1) build [agent hotfix 3];
               -32-bit installations: C:\Windows\System32\ContegoSPOP\
               -64-bit installations: C:\Windows\SysWOW64\ContegoSPOP\
11. Next follow the instructions on deploying the Microsoft Threat Management Gateway connector
NOTE: This agent hotfix only applies to 5.3.1 version agents. The files in the "manager" and "LEM" directories only apply to version 5.5 appliances. If you aren't running these versions but you found this thread, be sure to check for the latest hotfix or ask before doing any damage. The files in this hotfix are superseded by new LEM releases that already contain these changes.
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0 craig16229 over 10 years ago in reply to FormerMember

Nicole,
Thank you very much for your reply and all the details. I work on it - today hopefully - and report back.
Craíg
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0 craig16229 over 10 years ago in reply to FormerMember

Hi, again, Nicole
Your answer was the correct one, in combination with the fact that I overlooked editing the path to reflect the location of the log files.
So now the connector is turning on successfully, but I am still not quite where I need to be yet: my LEM does not report any TMG activity. Is it because my log files are in SQL Express file format instead of .w3c text files?
Thanks,
Craíg
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0 craig16229 over 10 years ago in reply to craig16229

After testing this tonight, changing from SQL based logging to w3c text file logging indeed was the final configuration piece that got my logging going.
Craíg
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