This would be helpful and I'll add one more - It would be nice to have a way to NOT allow a tech to close or resolve a ticket if the request type is still the default thats assigned when the ticket is created by the client.
I would like the ticket to be automatically assigned to the first technician that adds a note to the ticket outside of the help desk staff.
Have a look on the test demo as I have created a process on there that may work.
On the process it looks to see if the tech os blank and if it is it will always put the ticket to open, so can never be closed until tech entered. In here you can also assign to a tech but can not choose the one who opened it so you could have them all assigned to a manager or something
Look in processes > action rules for "close ticket without tech"
Hope it helps