2 Replies Latest reply on Feb 5, 2014 10:29 AM by allenpitts

    Manage Alerts, Alert me when a node goes down, test

    allenpitts

      Hello Network Performance Manager forum,

       

      Setting up email alerts for hosts that go down.

       

       

       

      At Start>All programs>SolarWinds Orion>Alerting, Reporting, and Mapping>
      Advanced Alert Manager>'Configure alerts'
      At the Manage Alerts dialogue box

      'Alert me when a node goes down' is chosen, then Edit.

       

      In the Edit Alert dialogue box, at the 'Trigger Condition' tab,

      beneath 'Trigger alert when all of the following apply'
      The condition 'Node Status is equal to Down'
      At the Trigger Actions tab "Edit Selected Action ' is then set to send me an email.
      Back at 'Manage Alerts' the 'Test button is clicked. a node is selected and
      'Test Alert Trigger ' is clicked.

      This works and an email is sent.

       

       

      So I figured I would I would test the Reset function.
      So back at the Edit Alert dialogue box, for the same alert
      'Alert me when a node goes down' in the Reset Actions tab
      the 'Edit Selected Action ' is then set to send me an email.

      Back at 'Manage Alerts' the 'Test' button is clicked. A node is selected and

      'Test Alert Reset ' is clicked.
      But the result on this testis negative: no email is sent.

      Of course the Trigger Condition is  'Node Status is equal to Down'
      so perhaps the Rest Actions ignores this. But the node was not down

      for the Test Alert Trigger test so why would the Test Alert Reset test
      not also work?

       

       

       

       

       

       

       

       

       

       


      Second question. How to test the Test Alert Reset.

       

       

      Thanks

       

       

      Allen in Dallas

        • Re: Manage Alerts, Alert me when a node goes down, test
          zackm

          Did you setup a reset condition?

           

          It should be the tab right next to the trigger condition and you can set it up like this:

           

          2014-02-04_23-53-11.jpg

           

          Once you have a reset condition, you should be able to test your reset action successfully. If you are still having issues, I would use the "Copy Actions to Reset" button on the "Trigger Actions" tab and test using a 'known-good' action set to make sure there wasn't a typo or something similar in your reset action logic.

           

          -ZackM

          http://www.loop1systems.com

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