Whenever anyone, from multiple email clients, sends an email to the system to create a ticket or add a note, I'm seeing a whole bunch of extra line spaces. For example, if someone sends an email like this:
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Blah blah blah, hitting enter for a new line.
This is a new line. Hitting enter twice now for a single line space.
Here we are with one line space.
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Now in the ticket note or request, I see this:
___
Blah blah blah, hitting enter for a new line.
This is a new line. Hitting enter twice now for a single line space.
Here we are with one line space.
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I'm running WHD 12.0.1 Virtual Appliance. This happens when sending from at least Outlook 2010, Outlook 2011 for Mac, Outlook WebApp (2010 web access) and NitroDesk Touchdown (android).
Is there a way to stop all these extra line breaks from being inserted?