6 Replies Latest reply on Apr 8, 2014 4:51 AM by theo jager

    Extra line-spacing in tickets when sent from email

    techadrian

      Whenever anyone, from multiple email clients, sends an email to the system to create a ticket or add a note, I'm seeing a whole bunch of extra line spaces.  For example, if someone sends an email like this:

      ___

      Blah blah blah, hitting enter for a new line.

      This is a new line.  Hitting enter twice now for a single line space.

       

      Here we are with one line space.

      ---

       

      Now in the ticket note or request, I see this:

      ___

      Blah blah blah, hitting enter for a new line.

       

      This is a new line.  Hitting enter twice now for a single line space.

       

       

       

      Here we are with one line space.

      ---

       

      I'm running WHD 12.0.1 Virtual Appliance.  This happens when sending from at least Outlook 2010, Outlook 2011 for Mac, Outlook WebApp (2010 web access) and NitroDesk Touchdown (android). 

       

      Is there a way to stop all these extra line breaks from being inserted?