10 Replies Latest reply on Aug 7, 2014 10:27 AM by Lester Grant

    Alert Central SMS/MMS feature non-functional?

    nate.mellendorf

      Good evening everyone,

       

      I've been working quite a bit with Alert Central by deploying a POC for our NOC. Everything has been going great, but there is one feature I just can't seem to get to go.

      SMS / MMS just refuses to work for me. I've attached images so you can see what's actually happening here. I feel the problem is related to my reply SMS/MMS not containing the subject line of the message that AC originally sent. If I manually add the subject back into my reply, it works fine.

       

      Is this something that's known and currently under review, or am I simply configuring AC incorrectly?

      (I don't believe the lack of this feature is a show stopper in my POC, but it would be really nice to have it functional.)

       

      Any and all support is appreciated on this.

      Thanks in advance for your input!

       

      My Phone:

      unnamed - Copy.png

      Alert Central:

      alert.PNG