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Import SAM template gets Error 404

ttl over 10 years ago

This is the first time I've tried importing a template since upgrading to 10.6.1 (SAM 6.0.2), so I'm not sure if it's related to that, or if there's an issue currently on SW's side, or if it's me. I've imported templates before on previous versions with no problem. However, when I try to import any template using the Shared Templates on Thwack tab and the Import button, I get the error below despite the fact that I know I'm typing in the correct login credentials.

The remote server returned an error: (404) Not Found.

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0 jangliss over 10 years ago

Ahh, I'm not crazy. I had this happen to me yesterday too. I've not had a chance to dig into it yet, but you're not alone. I'll do some trouble shooting and see what comes up, and open a ticket if necessary.
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0 aLTeReGo over 10 years ago in reply to jangliss

You are not alone. This appears to be an issue with Thwack. DanielleH is aware of the issue and will update this thread when the issue is resolved.
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0 MTorok over 10 years ago in reply to jangliss

Hi all,
We are investigating with the product team, can't locate any change in functionality on thwack side at the moment...
Thanks for your patience,
Michael
CC:
DanielleH and aLTeReGo
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0 aLTeReGo over 10 years ago in reply to aLTeReGo

The issue is not limited only to SAM. NCM Configuration Change Templates downloaded through the in-product Thwack integration are also affected. I recommend downloading these templates directly from Thwack and manually importing them into SAM/NCM until this issue is resolved.
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0 jangliss over 10 years ago in reply to MTorok

I've performed a quick packet capture from our SolarWinds server, and what I'm seeing is this. A post is being performed against http://thwack.api.solarwinds.com/api/downloadfromproduct.ashx, with the post data of Username=<mythwackuser>&Password=<mythwackpassword>&fileid=<templateid> (in my test example, I used 144007 as it was the first in the list). The web service then returns a 404. If I make a simple GET request to the same URL, it returns an "unauthorized" message (and a 401 status code), which I'd expect. So the page is there, just doesn't seem to like being given any template IDs. I hope that helps you guys.
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0 MTorok over 10 years ago in reply to jangliss

Thanks Jonathan, This is super useful. I will get this in front of some more folks here.
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0 FormerMember over 10 years ago in reply to aLTeReGo

Getting same error on importing template"The remote server returned an error: (404) Not Found."
Could anyone let me know how to overcome on it.
Thanks...!!!
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0 johndunn1970 over 10 years ago

Yeah, same here. Getting the problem with NPM and SAM latest versions
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0 MTorok over 10 years ago in reply to johndunn1970

swapnilm and johndunn1970, we are working on it and making progress. I will update this thread the second we have it fixed on prod... probably will require a short maintenance period on thwack, but that will have to be.
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0 MTorok over 10 years ago

Hi all,
Would you please try this again. I think we've got it fixed.
Please keep letting the team know if you see any strangeness.
Thanks,
Michael
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