2 Replies Latest reply on Feb 12, 2014 8:44 AM by jjackson@myacfcu.org

    Require a Tech note before each Status change.

    jjackson@myacfcu.org

      I may be missing something, but is it possible to require a tech before a status can be changed? I want to make sure techs are entering in their notes before putting a ticket into pending or resolved status.