8 Replies Latest reply on Jan 22, 2014 8:47 AM by tspwayne Branched to a new discussion.

    Setting Ticket type to same as Request Type


      Hi all,


      Is there a way (tick box) that defaults to setting the ticket type to the same as the request type as I assume in most cases these would be the same.


      For Request types we have three main areas: How To; Incident; Service Request. They have sub categories to them, but what I would like is that if an incident is picked that it defaults to incident as the ticket type and if service request is picked it defaults to this. I do want it so that you can change this if need be as sometimes they might change and there is a third ticket type of "Problem" which we may need to change it to.


      Any ideas as mine always default to the first on which is service request. I suppose the next best thing would be that it just defaults to incident for all instead of service request as most calls in are incidents.